Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Great location
Friendly staff
Fully booked dining
Satisfactory facilities
7.4/10
Very good
Rooms
7.8
Location
8.9
Service
7.4
Dining
6.2
Guest reviews
7.4/10
based on 19 reviews
4/5
based on 2649 reviews
8.3
8.3/10 based on 13250 reviews
#184 of 641 hotels in Berlin based on Tripadvisor
John
United Kingdom,
May
2024
7.2/10
The hotel is in a very convenient location with rooms overlooking the street, which was a good size for a triple room with three beds. However, the rooms were a bit cold and not soundproof. The service was generally great, although there were some issues with housekeeping. The location is strategic for exploring Berlin, being near important attractions and transportation. The dining options were a bit light for the price, lacking value for money. Overall, the facilities were decent, but there were certain aspects that needed improvement.
Rooms
7.0
The rooms were a good size for a triple room with three beds, but they were a bit cold and not soundproof.
Service
8.0
The service was generally great, although there were some issues with housekeeping.
Location
9.0
The location is very strategic for exploring Berlin, near important attractions and transportation.
Dining
5.0
The dining options were a bit light for the price, lacking value for money.
Facilities
7.0
Overall, the facilities were decent, but there were certain aspects that needed improvement.
Walter
United States,
May
2024
7.4/10
My stay at the hotel was a pleasant experience overall. The rooms were spacious and well-equipped with essential amenities but could use better dusting. The service was friendly, though a bit intrusive at times. The location was convenient and easily accessible to public transportation and key attractions, despite ongoing refurbishment. The dining options were a bit pricey for the quality offered but had some tasty organic choices.
Rooms
8.0
The room was big with two comfortable beds and a kitchenette, including a microwave and fridge.
Service
7.0
The staff was friendly and offered a discount, but their regular entries disrupted my rest at times.
Location
9.0
The hotel had a great location near public transportation and within walking distance of many attractions.
Dining
7.0
The dining was a bit expensive for the value but had some delicious options.
Facilities
6.0
Geoff
United Kingdom,
April
2024
8.2/10
I had a wonderful stay at the hotel! The rooms were so quiet and comfortable, like sleeping on clouds. The service was polite and friendly, although there were some interruptions during the stay. The location was excellent, close to major tourist attractions, and the dining experience was good but not outstanding. Overall, a great value for money.
Rooms
9.0
The rooms were soundproof, and I felt like I was in my peaceful bubble. The mini-fridge and kitchen sink were convenient additions.
Service
7.0
The staff was very polite and made check-in a breeze. However, there were a few instances of early interruptions in the room, which was a bit unsettling.
Location
10.0
The location was fantastic! I could easily walk to famous spots like Potsdamer Platz and Checkpoint Charlie. So convenient!
Dining
7.0
The breakfast offered a good variety, but it was quite busy. It did not have the same extensive options as some other places nearby.
Facilities
8.0
The facilities were adequate and functional, catering to basic needs during my stay.
Henry
United States,
March
2024
7.4/10
I absolutely loved my stay at this hotel! The rooms were great for families, but they could use a little refresh as they seemed a bit old-fashioned. The service was good overall despite a few hiccups, like not knowing about gluten-free options and delayed room cleaning. The location was top-notch, with easy access to major attractions by foot or public transport. The dining options were satisfactory but a bit pricey, especially considering other nearby alternatives.
Rooms
8.0
The rooms are fantastic for families, but they should be thoroughly inspected after new renovations.
Service
7.0
The service was good overall, with staff speaking good English, but there were minor issues like inaccurate directions and late room cleaning.
Location
9.0
The location is fantastic, with easy access to major attractions, S-Bahn station right outside, and various cafes nearby.
Dining
6.0
The dining experience was good but a bit on the pricey side, considering there are more affordable options nearby.
Facilities
7.0
The hotel offers decent facilities, with shops nearby and convenient access to public transport.
Kate
United Kingdom,
March
2024
8.2/10
The hotel is conveniently located near Potsdamer Platz and close to all public transport options. The rooms are spacious, clean, and comfortable, albeit small for a double room with extra beds. The service is outstanding, with attentive staff and constant restocking. However, the dining options are overpriced compared to nearby cafes. The location is ideal for exploring historical sites and is easily accessible by public transportation.
Rooms
8.0
The room I stayed in was spacious, clean, and comfortable, located conveniently beside the lift.
Service
9.0
The staff were lovely and very helpful, ensuring my needs were promptly addressed. Housekeeping and commercial services were excellent.
Location
9.0
The hotel's location near Potsdamer Platz and the S railway network is very convenient for exploring the city and traveling to/from Tempodrom. It is central to main attractions and within walking distance of many places of interest.
Dining
7.0
While the dining options were satisfactory, the prices were on the higher side. I found more affordable choices in nearby cafes.
Facilities
8.0
The hotel has all the essential facilities one might need during their stay.
Michael
United Kingdom,
February
2024
8.6/10
Novotel Suites was a great stay overall. The rooms were big and light, which I found really cool. The staff were friendly and helpful, making the service top-notch. The location is ideal with easy access to public transport and tourist attractions. The dining was good, but sometimes fully booked. The facilities were satisfactory, offering a nice experience.
Rooms
9.0
The rooms at Novotel Suites were big, light, and equipped with a kettle, microwave, and fridge. They were really cool.
Service
9.0
The staff at Novotel Suites were very helpful and friendly, going above and beyond. There was even a quick taxi service arranged when needed.
Location
10.0
Novotel Suites has an ideal location with a subway right across the road, providing easy access to various attractions. It's also within walking distance to many tourist spots.
Dining
8.0
The dining experience was nice at Novotel Suites, offering good service. There were many good breakfast places nearby, but it could get fully booked at times.
Facilities
7.0
The facilities at Novotel Suites were satisfactory, meeting the basic needs of guests.
Great location
Fully booked dining
Richard
United States,
January
2024
7.0/10
My stay at the hotel was a mixed experience. The rooms were spacious, clean, and had a mini kitchen, which was great for traveling with kids. However, the rooms could use some maintenance, and the noise from outside, especially in the early mornings, made it hard to sleep properly. The cleaning of the room was also not up to par. On the positive side, the service was nice and the staff was very helpful and friendly, although the air conditioning didn't work as expected. The location was excellent, close to the subway and within walking distance of major tourist attractions. Regarding dining, the options were limited, and the prices seemed high for what was offered. Overall, the hotel provided a decent stay with some room for improvement.
Rooms
7.0
The rooms were spacious, clean, and had a mini kitchen, which was ideal for traveling with kids, although they could use some maintenance.
Service
8.0
The service was nice, and the staff was very helpful and friendly, despite some issues with the air conditioning.
Location
9.0
The location was excellent, close to the subway and within walking distance of major tourist attractions.
Dining
5.0
The dining experience was lacking with limited options and higher prices.
Facilities
6.0
Facilities were decent but could be improved in terms of dining options.
Julie
United Kingdom,
January
2024
8.0/10
The hotel is in a prime spot in the downtown area, near a metro station, and close to historic locations. The rooms are spacious, well-suited for families with children, very quiet, offering a comfortable bed and a large TV. The service was exceptionally helpful and friendly, although some staff members seemed uninterested. The location is perfect for exploring the city and its historic sites. The facilities are clean and modern, adding to the overall comfort of the stay.
Rooms
9.0
The rooms are very large and quite, suitable for families with smaller children, and equipped with a comfortable bed and a large TV.
Service
8.0
The service was super helpful and friendly overall, although some staff members were unhelpful and disinterested at times.
Location
9.0
The hotel is perfectly located near a metro station and close to a number of historic locations, ideal for those interested in exploring the city.
Dining
6.0
The dining options may be considered quite expensive without offering a wide variety of choices.
Facilities
8.0
The facilities are clean and modern, adding to the overall comfort of the stay.
Jamie
United Kingdom,
November
2023
6.0/10
The hotel is located near public transport, historical sites, and tourist attractions, making it convenient for exploring the city. The rooms are equipped with a small kitchenette, perfect for preparing quick meals. However, the service was mixed with some unfriendly encounters, particularly during check-in. The dining options were limited and expensive, leading to dissatisfaction in this aspect.
Rooms
7.0
The rooms were comfortable for a family with 2 kids, facing a lively courtyard with convenient amenities like a fridge and microwave for self-catering.
Service
5.0
The service was a mix of polite interactions and negative experiences, especially with an unfriendly male receptionist who shouted during check-in.
Location
8.0
The hotel's location is ideal for sightseeing, close to public transport and historical landmarks, although some disruptions affected the overall experience.
Dining
5.0
The dining options were limited, overpriced, and lacking in variety, making it unsuitable for families looking for value in their meals.
Facilities
6.0
The facilities offered basic amenities with a convenient location but lacked diversity in dining choices and experienced some service issues.
Reg
United Kingdom,
November
2023
8.2/10
The hotel is located in a central area with easy access to transport, very close to Checkpoint Charlie, Brandenburger Tor, and Mall of Berlin. The rooms are spacious and modern, but the dining options were a bit basic for the price. The staff was accommodating and pleasant, and the location is perfect for exploring the city.
Rooms
8.0
The rooms were spacious and modern.
Service
9.0
The staff was accommodating and pleasant.
Location
9.0
The hotel is in a central area with easy access to transport and very close to major landmarks.
Dining
7.0
The dining options were a bit basic for the price.
Facilities
8.0
The hotel offers all the necessary facilities for a comfortable stay.
modern rooms
basic dining options
Chris
United Kingdom,
November
2023
7.4/10
The hotel offered unbelievably spacious and baby-friendly rooms with a kitchenette, air conditioning, small fridge, and smart illumination. The service was extremely helpful and friendly, although some areas were unpleasant. The location was perfect, ideal for downtown exploration with clean facilities. The dining experience was very basic for the price.
Rooms
9.0
The rooms were unbelievable - spacious and baby-friendly with great amenities.
Service
7.0
The service was a mix - very friendly and extremely helpful but some aspects were not professional.
Location
9.0
The location was perfect for downtown exploration with convenient access to historic sites and tourist spots.
Dining
5.0
The dining experience was quite limited for the price, offering very basic options.
Facilities
7.0
The facilities were clean and adequate, meeting basic needs.
George
United Kingdom,
November
2023
6.8/10
The hotel is conveniently located close to the S Bahn and offers easy access to various city attractions. The rooms were adequately equipped but had cleanliness issues. The service was friendly despite occasional disturbances. The dining options were limited but satisfactory. Overall, a decent stay with room for improvement.
Rooms
6.0
The rooms were reasonably equipped but cleanliness was lacking, with remnants of previous guests and unclear floors.
Service
7.0
The staff were generally friendly and helpful, although there were some instances of disturbance due to regular entries.
Location
8.0
The hotel's location close to the S Bahn allowed for easy exploration of the city, although it was not in the center of Berlin.
Dining
6.0
The dining options were limited but satisfactory for a short stay.
Facilities
7.0
Basic facilities were available, though nothing extraordinary was offered.
Jerry
United States,
September
2023
8.4/10
My stay at the hotel was fantastic! The rooms are amazing, equipped with everything you need, and even come with an AC. The location is ideal, with a subway right across the road taking you anywhere you want. The service was top-notch, friendly, and accommodating, although the room cleaning timing could be improved. The dining options were decent, though a bit limited. The facilities were good, overall a great value for the money.
Rooms
8.0
The rooms were a bit too hot but amazing and had everything I needed.
Service
9.0
The service was great, very nice and friendly.
Location
10.0
The location is perfect, right next to the subway and not far from major landmarks.
Dining
7.0
The dining experience was nice, offering a decent variety.
Facilities
8.0
The hotel offers additional services like shops and commercial services.
Jim
United Kingdom,
September
2023
7.0/10
The hotel is ideally located near transport links, making it convenient to explore the city easily. The rooms are suitable for a family of four, although the persistent heat was uncomfortable at all times. The service was a mix of unfriendly encounters with the receptionist and equally enjoyable interactions with the rest of the staff. Overall, the location is a major highlight despite some limitations that may impact the overall experience.
Rooms
7.0
The rooms were fine for a family of four but uncomfortably hot throughout the day and night.
Service
6.0
The service had ups and downs, with notably friendly interactions from certain staff members alongside unpleasant encounters with the receptionist.
Location
8.0
The hotel's location near transport hubs and key attractions is excellent for exploring the city.
Dining
7.0
The dining experience provided a good variety of tastes, although some prices may not align with value expectations, especially considering alternative nearby options.
Facilities
The hotel offers convenient facilities for guests to enjoy their stay.
Arthur
United Kingdom,
August
2023
6.6/10
The hotel offers a mix of positives and negatives. The rooms are equipped with everything you need, including complimentary water, tea, and coffee, which is great. However, cleanliness was an issue during my stay. I would still recommend them for their convenient room amenities. On the upside, the rooms have a little fridge, microwave, kettle, and a tiny cooking sink, perfect for those who want to prepare quick meals on their own.
Rooms
7.0
The rooms were equipped with what you need, including complimentary water, tea, and coffee, but cleanliness was a concern.
Service
5.0
The service was not very helpful to resolve issues, but they did print our flight tickets. There were some unfriendly interactions, like being yelled at and gloves thrown, which was disappointing.
Location
8.0
The location was convenient, being close to Potsdammerplatz and Checkpoint Charlie. It's great being near the ubahn and not far from the Brandenburg Gate. Additionally, having a Lidl market and coffee shop nearby was a plus.
Dining
6.0
The dining experience had its flaws with crowding and disorganization. They ran out of coffee and different types of food during my stay. On the bright side, the selection was rich enough.
Facilities
7.0
The hotel's facilities were satisfactory, offering what you expect without any exceptional features.
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